F.A.Q.s

📚 THE COMIC

👥 Who is the comic for?

It is a family-friendly comic, suitable for children, teenagers, and even adults: simple language, no vulgarity, and lighthearted themes

 

🎭 What kind of comic is it?

It is a comedic and surreal comic, with smooth and easy-to-read stories. Perfect for those who want a light and fun read

 

🚫 Are there swear words or inappropriate content?

No. We maintain a clean tone, without any swear words or "heavy" content

 

📅 How often is a new "The Brainrots" comic released?

Release frequency: monthly.

 

🌍 What languages is it available in?

The comic is available in: 🇮🇹 Italian, 🇬🇧 English, 🇫🇷 French.
You can select the language directly on the product page (when available)

 

🎃🎄 Do you also do Maxi specials and character spin-offs?

Yes! Every now and then, we publish Maxi specials (like Halloween and Christmas) and spin-offs dedicated to characters and groups from The Brainrots universe, such as Six Seven, Super Sahur, and Cappuccina Ballerina's rock band.
Keep an eye on the news section and the newsletter so you don't miss them!

 

 

 

🚚 SHIPPING

📍 Where do you ship to?

We ship throughout Italy and worldwide. Wherever you are, The Brainrots can reach you 🌍

 

⏱️ How long does it take to receive my order?

Estimated delivery times are:

  • 🇮🇹 Italy: 2–5 business days
  • 🇪🇺 Europe: 4–10 business days
  • 🌎 Rest of the world: 7–20 business days

⏳ Times may vary based on the area and the courier selected.

 

💰 How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the weight and destination of the order.

 

🎁 Is shipping free?

Yes!

  • 🚚 Free shipping in Italy for orders over €75.00
  • ✨ Occasional promotions with free international shipping too
    (Sign up for our newsletter so you don't miss them!)

 

🚛 Which courier do you use?

We work with reliable national and international couriers, including:

  • Poste Italiane
  • GLS
  • DHL
  • UPS

📦 The courier is chosen based on the shipping destination.

 

🔍 Will I receive a tracking number?

Yes! As soon as your order is shipped, you will receive an email with a tracking number to follow your shipment in real time.

 

❗ What happens if I don't receive my package?

If the package appears lost or was not delivered, contact us immediately:
📧 info@thebrainrots.com
We will do our best to resolve the issue as soon as possible 🤝

 

 

 

💳 ORDERS AND PAYMENTS

🛒 Where can I purchase?

You can purchase directly from our website or on Amazon, according to your preference.

 

💳 What payment methods do you accept?

We accept all major payment methods:

  • 💳 Credit cards (Visa, Mastercard, American Express)
  • 🍎 Apple Pay
  • 🤖 Google Pay
  • 🅿️ PayPal
  • 🏦 Bank transfer
  • 📱 Satispay
  • 🔐 Stripe

 

✏️ Can I modify or cancel an order?

Unfortunately, it is not possible to modify or cancel orders once they have been completed.
We recommend that you double-check your details carefully before confirming your purchase ✅

 

🚫 Can I pay cash on delivery?

No, at the moment we do not accept cash on delivery.

 

 

 

⏳ PRE-ORDERS

📦 What is a “Pre-order”?

A pre-order allows you to purchase a product before its official release, guaranteeing your copy as soon as it is released 🚀

 

📆 When will my pre-order be shipped?

The estimated release date is indicated on the product page.
⚠️ Delays from the manufacturer may occur.
👉 We recommend checking the product page periodically for any updates.

 

❌ Can I modify or cancel a pre-order?

In general, pre-orders cannot be modified or canceled.
For exceptional cases, you can contact us: we will do our best to help you 💬
In case of product cancellation by the manufacturer, you will receive a full refund 💸

 

📦 I ordered available products and a pre-order: what happens?

The order will be shipped in a single shipment as soon as the pre-ordered product becomes available.

If you wish to receive the available products immediately, you can request separate shipping for a cost of €6.90.
📧 Contact us at: info@thebrainrots.com

 

 

 

🔄 RETURNS AND REFUNDS

🛠️ The product is damaged or incorrect: what should I do?

Contact us within 3 days of delivery, attaching clear photos of the issue 📸
After verification, if the issue is confirmed, we will provide:

  • 🔁 A replacement product
  • 💰 A full refund